How do I file a claim?

In order for us to efficiently manage your issue we need a claim submitted. Please follow these steps in order to do so:

1. Go to claims.orderprotection.com or you may access your claim URL from the order confirmation screen of the merchant:
   
2. Enter the email address and order number from the merchant. If you do not have this please contact the merchant to acquire this information. This information may be pre-filled if you're accessing this screen from the merchant's order confirmation page. Click "Next".
3. Select the type of issue you're experiencing. Please note: Address changes, last-minute cancellations, or any pre-shipment issues will not be handled by OrderProtection.com and need to be sent to the merchant support contact immediately.
4. Add any details relevant to your claim, such as security camera photos of a stolen package, or photos of damaged items. Click Next.
5. Once all steps have been completed click "Submit". You will see a confirmation message verifying your claim has been submitted. Please allow up to 2 business days for a Concierge Specialist to reach back out on next steps.

Congratulations! Your claim has been submitted and we look forward to serving your orders across our entire network of stores.